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Thames Design & Build appreciates your visit to our website (“Thames Design & Build Website”) and your interest in our services. Your privacy is important to us and we want you to feel comfortable when viewing and using our website. We take care to protect the personal data collected, processed and used during visits to the Thames Design & Build Website.


By accessing the Thames Design & Build Website, you accept this Privacy Statement (“Statement”).

If you do not agree to this Statement, please do not proceed to further web pages of the Thames Design & Build Website.


What is the purpose of this Statement?

Thames Design & Build is committed to safeguarding the personal information that we collect from individuals who use the Thames Design & Build Website. Accordingly, Thames Design & Build has developed this Statement to describe how data will be collected from users of the Thames Design & Build Website, and the purposes for which Thames Design & Build may collect, use, share and disclose the data.

This Statement applies to any information obtained by Thames Design & Build through the use of the Thames Design & Build Website. It is not applicable to any Internet websites controlled by third parties not affiliated with Thames Design & Build that the Thames Design & Build Website may link to (“Third Party Sites”). Please review the privacy policy of Third Party Sites as Thames Design & Build is not responsible for and has no influence on the content or the privacy practice of Third Party Sites.

The terms of this Statement are subject to any contractual terms you have entered into with, Thames Design & Build including its subsidiaries and any applicable laws and regulations.


What information do we collect from you and for what purpose?

When you visit the Thames Design & Build Website, our web server platform automatically records details about your visit (for example, your IP address, the website from which your visit us, the type of browser used, the Thames Design & Build pages visited including the date and duration of your visit).

In addition, we collect personal data which you chose to provide during your visit. For example, when you enter personal details (eg. name, address, email address, phone number).

Thames Design & Build will use your personal data:

  • For the purposes of technical administration,

  • For the purposes of research and development,

  • For user administration and marketing,

  • To inform you about our services and products, and

  • For such purposes as otherwise specified.

Thames Design & Build respects applicable laws and regulations in its use of personal data.


How do we collect and store information from you?

The Thames Design & Build Website uses tracking technology such as cookies and tags to gather information as outlined above (see: “What information do we collect from you and for what purpose”) to understand how visitors use the Thames Design & Build Website.

Tracking technology helps us manage and improve the usability of the Thames Design & Build Website, for example to identify the most popular sections of the Thames Design & Build Website.


Use of Cookies

Cookies are text files containing small amounts of information, which your computer or mobile devise downloads when you visit a website. When you return to the website – or visit a website that uses the same cookies – they recognise these cookies and therefore your browsing device. Like most websites, we use cookies to do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences and generally improving your browsing experience.

By continuing to browse our website, you are agreeing to our use of cookies. Technical cookies are strictly necessary for the Thames Design & Build Website to work properly.

In many cases, you can control tracking technologies using your browser. Please ensure that your browser setting reflects whether you wish to be warned about and/or accept tracking technologies (such as cookies) wherever possible. The specific capabilities of your browser and instructions on how to use them can be found in the manual or help file of your browser.


To whom do we disclose the data collected from the Thames Design & Build Website?

Thames Design & Build may disclose your information to its affiliates and third party providers for the purposes stated above. Our affiliates and third party providers who have access to personal data obtained through the Thames Design & Build Website are obliged to respect privacy.

We may also disclose your information to governmental agencies or entities, regulatory authorities, or other persons in line with any applicable law, regulations, court order or official request and for the purposes of any guidelines issued by regulatory or other authorities, or similar processes as either required or permitted by applicable law.


What security measures have we implemented to protect the information collected?

Thames Design & Build has implemented reasonable technical and organisational security measures to protect the personal data collected by Thames Design & Build and collected via the Thames Design & Build Website.


How do we treat electronic messages sent to and from Thames Design & Build?

All electronic messages sent to and from Thames Design & Build are automatically retained in a distinct journaling system.


How long do we store your data?

Thames Design & Build will retain your personal information for the period necessary to fulfil the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

What should you consider when sending data over the Internet?

The Internet is generally not regarded as a secure environment, and information sent via the Internet may be accessed by unauthorised third parties, potentially leading to disclosures, changes in content or technical failures. Even if both sender and receiver are located in the same country, information sent via the Internet may be transmitted across international borders and be forwarded to a country with a lower data protection level than exists in your country of residence.

Please note that we accept no responsibility or liability for the security of your information whilst in transit over the Internet to Thames Design & Build. In order to protect your privacy, we would like to remind you that you may choose another means of communication with, Thames Design & Build where you deem appropriate.


How do we deal with information from individuals under the age of 18?

The Thames Design & Build Website does not seek to collect personal data from individuals under the age of 18. Individuals under the age of 18 should receive permission from their parent or guardian before providing any personal data to Thames Design & Build via the Thames Design & Build Website.


How can you access or review your personal data?

You may, where permitted by applicable law or regulation:

  • Check whether we hold your personal data, or

  • Ask us to provide you with a copy of your personal data, or

  • Request we correct any of your personal data that is inaccurate, or

  • Request we delete any data that we hold on you.

Should you have a request regarding the processing of your personal data, please call us on.

020 8398 9252


Updates to this Privacy Policy

We may update this Privacy Policy from time to time, and we note the last revision at the bottom of the page. Any change to the Privacy Policy will become effective when we post the revised Privacy Policy on the Thames Design & Build Website. Your use of the website following these changes means that you accept the revised Privacy Policy.



If you have any questions or complaints regarding this Privacy Policy, please contact us as described above. We will investigate your question, respond to your enquiry, and attempt to resolve any concerns regarding your privacy in question. If you do not receive acknowledgement of your complaint, or if your complaint is not satisfactorily addressed by Thames Design & Build within 30 days, then please contact the Information Commissioner’s Office.


Last updated January 2021

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